A SAP upgrade is aimed at a smooth transfer of the currently used system version to a higher version whilst maintaining the standard system functionality and all its enhancements, with guarantee and full safety of all data in the system. We as Plaut have extensive experience in the implementation of projects of this kind. We provide a comprehensive offer, in compliance with the client’s needs. Our offer encompasses the preparation stage for the upgrade, next the technical and functional upgrade, as well as training on differences between SAP system versions and new functionalities.

In our own development center in Romania, nearshore-developments are integrated into the projects, allowing for cost-efficient and competent project implementations.

• ABAP developments: Professional and reasonably priced complete solutions for all your specific requirements
• ADD-ON applications: SAP Add-ons solutions specifically designed that SAP applications meet your industry specifics
• INTERFACES SAP/NON SAP: Realize new interfaces with external systems to automatise your business processes
• SAP specific: Implementing user-exits/BADI/BTE and OSS Notes in accordance with customer requirements

The SAP application support offers remote assistance to solve day-to-day problems reported by SAP system users. Within SAP application support, it is possible to implement development works within the SAP system (configuration and development works). SAP application support is provided by a team of dedicated consultants; we assure compliance with agreed SLA terms. A dedicated internet application enables the receipt and regular analysis of all application support requests.

A SAP implementation audit includes an analysis and evaluation of the areas that have already been implemented and are currently being implemented within the SAP system in terms of:

• correct implementation of a SAP solution
• coherence of the solution blueprint
• project methodology.

The audit results in an audit report containing conclusions and recommendations regarding the implementation.

SAP ABAP – Development Services /SAP Enhancements In order to meet our clients’ specific expectations, we prepare dedicated, non-standard solutions based on SAP tools.

Within development works, we prepare SAP solutions to enhance the standard functionality of the SAP system, as well as prepare new applications, specific for the client’s industry requirements. Development works are implemented based on a well-proven methodology which includes:

• preparation of key business issues
• preparation of technical specification
• preparation of the solution
• solution tests
• solution go-live.

Within this service package, we have prepared a number of preconfigured development solutions “PLAUT WORKS”.

Plaut Works solutions are ready-made SAP system enhancements. Predefined Plaut Works solutions make it possible to reduce as much as possible the time needed to prepare the enhancements.

The complexity of a roll-out project with an international character is far higher than the one of a national implementation project. Global harmonisation, consolidation of core data and business processes, more efficient design of customer-related order fulfilment, group-comprehensive cross and intercompany processes or the setup of a central, consistent and comprehensive reporting system are just a few examples for the several challenges of an international roll-out project.

The requirement-conform solution of this challenge takes varied experiences and competences for granted:

• Process competence
  

  is the competence to purposefully analyse processes at different locations, to identify optimisation potentials and to develop inter-site realisation concepts.

• International and scalable solution
  

  An innovative and reliable solution is needed which covers the national and international legal requirements and which is, through a high scalability, just as suitable for large sites and corporate headquarters as it is for smaller offices. With the application of SAP we offer you a business standard solution which copes with these challenges outstandingly.

• Roll-out competence
  

  The success of a roll-out project is mainly characterised by the competence of the roll-out partner, the use of well-tried roll-out methods and the availability of a competent, international support. Plaut provides long-term experience gained in numerous successful roll-out projects and a proven template-based roll-out method.

• Requirement-conform approach to heterogeneity of expectations in the headquarter and the international offices
  

  The approach of an international roll-out requires the analysis of very special, technical-organisational challenges in project work and of socio-emotional problems which occur through a change of structure and procedures for the concerned employees. The business culture of Plaut is medium-sized and international: an important basis for the success of your roll-out project.

Our comprehensive SAP expertise in Managed Services is based on our 25 year long partnership with SAP and the continuously growing experience derived from many successful customer projects.

Our customers benefit from this development, our powerful modern infrastructure and the qualification of our staff. More than 100 customers select the solutions that are the most economical and safe for them from a wide range of premium IT-services.

Application Management

Plaut provides individual, professional services for all Application Management issues, including the fields of

• Application Support,
• Application Maintenance and
• Application Consulting.

The support is guaranteed by especially trained and qualified staff with consulting experience. The aim is a comprehensive support of users and the continuous enhancement of the SAP system. Beside the speedy debugging of the SAP standard programs, customized applications or interfaces, customizing or programming are carried out, if required. These tasks can be executed remote or on-site at the customer.

SAP Maintenance and Software Maintenance

Within the framework of the SAP software maintenance contract, Plaut undertakes the First Level Support for problems within the SAP standard applications. The Plaut Customer Competence Center (CCC) is certified by SAP as Customer Center of Expertise (CCoE).

System Management/Outsourcing

The Plaut Data Center was audited by SAP and has been certified as SAP Hosting Partner since 2002. In the case of Hosting, we provide the complete SAP system in our data center. The SAP users access their servers via remote lines.

Vice versa, in the case of Remote System Management, we support the SAP system on-site at our customers and take on the operational responsibility. We support customers who intend to operate the SAP system themselves, on a case-by-case basis, within the framework of second level support agreements. Moreover, our specially trained consultants provide support for challenging SAP basis projects. These include, among others:

• SAP release upgrades,
• data base change and
• UNICODE migrations.